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Ordering Information

We accept Cash, Money Orders, Credit Cards, Paypal, and Personal Checks.

The fastest way is to order with a Credit Card, or Paypal using our shopping cart. These orders usually ship in one business day. We accept MasterCard, VISA, American Express, and Discover. We use a sophisticated form of address verification for all credit transactions to protect both of us against fraud. If the billing address for the credit card does not match the shipping address for a customer, we hold the order for verbal, personal verification. Feel free to call us with any questions that you might have or if you just want to talk to a human to place the order.

Paypal will allow instant transfer of funds to us. Our Paypal account is: paypal@discount-hydro.com.

You must be a VERIFIED PAYPAL USER or we will NOT accept the transfer.

Personal checks are held up to three weeks for clearing.

Money Orders will usually ship the same day that we receive them (Please use U.S. Postal Service Money Orders)..

Cash orders will usually ship the same day. Note: Please send cash using a traceable form of delivery (FedEx, USPS Overnight or Certified Mail...)

If you are mailing in an order, please use our Cart system on the website to place the order. Use the "Money Order" checkout on the top of the cart page. You only need to enter your ZIP code for calculation of the shipping of the order. All other information is optional. At the end of the checkout procedure, you are presented with a printable order form which you can fill in any missing address information and send to us with payment. Our shopping cart will give you the shipping total when you enter your ZIP code.

On Cash, and Money Order Payments we DO NOT KEEP YOUR NAME OR ADDRESS. We send you back everything that you sent us (except the payment). We can ONLY reference your order by your ZIP code or by your Invoice Number. We are absolutely serious about confidentiality of our customers.

Contacting Us

Our mailing address and principal place of business is:

Discount Hydroponics
4745 Hiers Ave.
Riverside, CA 92505 USA
(877) GROW IT-7
(951) 689-4575
(951) 343-3087 Fax

Our Customer Service Telephone hours are:

M-F 9:00 a.m. to 7:00 p.m. PST
S-S 10:00 a.m. to 6:00 p.m. PST

Email our Sales Department.

Email our Customer Service.

Email our Web Team regarding technical difficulties with the website. Please be as specific as possible regarding the issue. Include the browser and version, operating system, and any steps to replicate the issue.

Email our Owner. If you have a problem or comment that you feel that the Owner of Discount Hydroponics should be aware of, send it here. Only the Owner reads this e-mail. The owner wants to know if you are not happy. THE BUCK STOPS HERE.

We never send unsolicited e-mail. We do not sell, rent or trade e-mail addresses. We send email to acknowledge your orders with us. Under no circumstances would we ever expose any of your financial information (e.g. credit card number) in email.

Returns

If you need to return an item, please call for an R.M.A. number. Returns are happily accepted for all items within 30 days of sale provided that the item is in good condition and in original packaging. This does not include nutrients or any other liquids. Items not returned in good condition or original packaging will be assesed up to a 50% restocking fee.

Warranty

All products are sold with the manufacturer’s warranty. This is normally one year. Please call about specific warranties.

All of our employees are empowered to break any company policy in order to make you happy.

Ballast Replacement Warranty

Should you have a problem with any ValueLine, Harvest Sun, NextGen or Extreme Lighting Systems during the warranty period, we will send out a comparable ballast of the same wattage via UPS 3 Day Air during the first year. We will include a pre-paid UPS label for return of the broken ballast at no cost to you. If you need faster service, you may pay the difference to upgrade to UPS Second Day or Overnight. No other company gets you back up and running faster! This is just one of the many benefits of ordering from DH! BEFORE YOU ORDER FROM SOMEONE ELSE, ask them what their replacement policy is! They will most likely require you to ship your ballast back to them to have it fixed. In the meantime, your plants are IN THE DARK - FOR WEEKS!!!

Shipping Information

We charge only what we are charged for shipping.

We ship VIA FedEx, U.P.S. or United States Postal Service Priority Mail. We will charge only what we are charged for shipping. Many large, light items (rockwool, etc.) when shipped via FedEx and U.P.S. Air Services (Three Day, Second Day and Overnight) are charged by 'Dimensional Weight'. Due to this, we reserve the right to amend the shopping cart calculated shipping charges to actual charges. We will notify you if this situation occurs. It does not affect U.P.S. Ground Charges.